Browse through our array of services to help make your shopping trip that much more comfortable and enjoyable.

Our facilities

Toilets and Parent & Child Facilities

Toilets are located on the Lower Mall by the Memorial Gardens entrance and on the Upper Mall beside the Food Court. You’ll find separate Male, Female, and Disable toilets where Baby Changing facilities can also be found.

Ryan Box Changing Places Facility

We are proud to have a Changing Places facility, located to the left of the Bus Station and Metrobus Travel Shop on Friary Way. Facilities include: 

  • Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – Ceiling , Loop
  • Wash/dry toilet
  • Washbasin Height Adjustable
  • Non Slip Floor
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll Changing Places Facility Opening Hours: Mon – Sat: 09.30 – 17.30 Except Thurs: 09.30 – 19.30 Sun & Bank Holidays: 10.30 – 16.30 For more information on Changing Places facilities visit:

Lost Property

Any lost property can be handed in to the Management Suite (located on the upper mall between Next and G-Store) where it will be kept safely. You can also check if your lost property has been handed in by visiting the Management Suite or calling the Security team on 01293 846965.


We have ATMs located on the upper mall in between Primark and The Works. All of our ATMs are free to use and do not incur any charges on cash withdrawals.

County Mall Busy Bees Kids Club

The County Mall Busy Bees Kids Club is Free to all our shoppers to join. By signing up you will receive exclusive family offers and special invites to our FREE family events and hear about our exclusive competitions to win fantastic prizes.

Bureau de Change

We have two Bureau de Change facilities: eurochange located on the Lower Mall at the Bus Station entrance, and Travel Money on the 2nd Floor at Debenhams, near the car park entrance.


There are Photo-Me booths providing passport-approved photos located in the Food Court next to Fat Jackets and further down past Burger King.

Amazon Lockers

Pick up and return Amazon parcels at your convenience. The Lockers are located in the Memorial Gardens corridor. Find out more about Amazon lockers here: You can search for the County Mall locker via location: Crawley; postcode: RH10 1FP; or locker name: SQUARE

Wheelchair Hire

County Mall doesn’t have wheelchair hire facilities, but the following local Mobility centre below does offer wheelchair hire: Crest Care Mobility and Homecare, Gales Drive, Three Bridges. Tel: 01293 440750 or email them on [email protected]

Dogs In The Centre

The only dogs permitted in the Mall are assistance dogs, i.e. Guide dogs, dogs to assist those who are deaf, epileptic etc. These dogs must have a jacket on stating that they are assistance dogs and persons may be asked to show proof of such. All assistance dogs in the UK have an ID card.

Water Fountain

Reduce the use of one-use plastic and bring a refillable water bottle. We have a water fountain ready for you to top up. Complete with a counter to see how many bottles we have eliminated from heading to land fill.

EV Charging

Located in our South car park, we have 8 electric vehicle charging points, ready for you to stop, shop and charge.