What you need to know to plan your visit

Welcome back to County Mall

The following measures are now in place to ensure that everyone coming into County Mall has a safe, enjoyable, and comfortable shopping experience.

Face coverings must be worn:

Everyone that visits County Mall must wear a face covering when you are in the Mall and our stores, to protect yourself and others.  Anyone not wearing one could be refused entry or asked to leave. Exceptions allowed as per the government guidelines.

A limited number of customer on the Mall:

Our footfall technology allows us to closely monitor customer numbers in real time so capacity levels will be carefully controlled to maintain physical distancing.  We are comfortable that typical customer numbers can be accommodated so there is no immediate need to operate a one in one out system but if needed this will be deployed.

Social Distancing:

A one-way system will be in operation throughout the Mall. Visitors are asked to ‘keep left’ at all times.  Opportunities for crossing to the other side of the Mall are clearly marked. Clear floor markings and signage will direct customers to follow the physical distancing guidelines of 2m. If you need to queue outside any shop clearly marked ‘spots’ will advise you where to stand.

Hand sanitizer stations:

These are provided at the entrances/exits, in the toilets and at the entrance of the Food Court. We advise all shoppers to sanitize their hands regularly when visiting and where possible wear a face mask. 


All staff are provided with appropriate PPE and we have implemented an enhanced deep-cleaning regime.

Public facilities:

The toilet facilities on the Lower Mall are open. Alternate sinks, WC cubicles and urinals have been closed off to control the number of people using the facilities at any one time. The toilet facilities on The Upper Mall by the Food Court remain closed.

Lifts & escalators: 

Only 1 passenger or 1 family group is allowed in the lift at any one time. On exiting the left, please turn right and follow the one-way system.

When using the escalator always stay to the left-hand side and please leave a minimum of 3 steps between you and others. Do not walk down the escalators to pass around other passengers. 

Opening times: 

We are open from 9am-6pm from Mondays – Saturdays and 10.30am – 5.30pm on Sundays. We are not operating Late Night Thursdays at this time. Some shops have reduced their opening hours to ensure they can provide a safe and clean environment for customers.  Always check directly with the shop or our website before starting your shopping trip.


To allow as much space for shoppers to move around safely on the concourse, mid-mall kiosks have been removed or relocated to provide space for visitors to navigate around the shopping centre.

Restaurants & Cafes:

Food & Beverage retailers will only be operating a takeaway service only at the current time with the seating area is partly open to maintain social distancing.

County Mall team members are on hand at all times to offer help and advice to visitors.


Staying COVID-19 Secure in 2020

We confirm we have complied with the Government's guidance on managing the risk of COVID-19. Click here.

COVID-19 Risk Assessment Self-Assessment Report. Click here.

We will be reviewing Government guidance regularly and implementing any changes when we can.