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Welcome back to RI

Dear friends of RI

We’re thrilled to announce that on Monday 15th June, following the latest government guidelines, River Island in County Mall will be open. 

Having planted our roots on the high street over 30 years ago, this time away has been tough. But, we’ve been busy getting things in order, so that we could welcome you back as quickly and safely as possible.

With new measures in place to protect our people (that includes you!) the store experience will be different, but our passion for what we do will never change; that’s a promise. 

For those who can’t make it out to our stores, or just don’t feel comfortable doing so right now, you can continue to connect and shop with us online. 

However you wish to join in, our community is always open.

Love

River Island


KEEPING YOUR DISTANCE

You may have to queue to enter, things are worth the wait right? Once you're inside, you’ll see clear social distancing guidelines and there will be a monitor in each store, just to keep it all running smoothly.

THE NEW MUST-HAVE ACCESSORY

We’re taking safety seriously so our teams will be wearing reusable visors and disposable gloves and masks - this is essential to protect them and you.

SO FRESH & CLEAN

As well as regular cleaning taking place throughout the day, there will be hand sanitiser stations set up for all to use.

WAYS TO PAY

We really encourage you to go contactless, but we will still accept cash. E-receipts will not be issued. We’ve also fitted screens at our tills for the protection of colleagues and customers.

MAKING RETURNS

All returned items will be isolated for 72 hours before going back out on the shop floor. We know some of you will have been waiting to make store returns, for anything purchased from February 18th, you’ll have 28 days to return following your store’s reopening date..

A FEW MORE CHANGES

Click & Collect will not be available for now, we’ll let you know as soon as it’s back.We know trying things on is part of the fun, but our fitting rooms & Style Studios will remain closed for your safety. Our Footwear departments will be self-serve for now and seating will be 2m apart. We can’t wait to see you IRL, but if you can’t make it out to our stores, or just don’t feel comfortable doing so right now, you can continue to connect and shop with us online. However you wish to join in, our community is always open.